SFLIVE – Agenda Agenda Street Fight Live Street Fight Live StreetFight follows the dynamic disruption taking place in multi-location (MULO) marketing. Our brand and agency readers, read StreetFight to stay informed on the events, innovations, and moves of their peers and competitors. Please click on the session title for an overview. 9:00 Welcome / What is the Future of MULO? MULO (multi-location) brick-and-mortar brands are rapidly changing, along with consumer behavior. Using their smart devices and AI as their guides, how and where are consumers shopping these days? Nancy A Shenker, Street Fight Pepper the Robot, RobotLab - The PEOPLE - 9:20 Who is the New Consumer? Some people buy based just on TikTok and Reddit, while others still frequent their favorite store brands. Shopping online is now mainstream. Where are we moving? What are we buying? Learn what the changing face of today’s consumer looks like and how you can grow share of wallet — in both the physical and digital worlds. Elizabeth Lafontaine, Placer.ai 9:40 Experiences Pickleball, gamification, and restaurants that look like arcades. These are just a few examples of how eatertainment and sportainment are amping-up the shopping and dining experience. Learn how innovative companies are making their brands come alive and driving thousands of consumers to gather and spend. Erick Weiss, Honeysweet Creative Gabriel Alonso, Bebo Cafe Media 10:00 What Does Loyalty Look Like Now? Who's Winning the Loyalty Game? Is “customer for life” a dated concept. What does it take to build long-term loyalty today? Points and rewards are simply no longer enough! Hear about what creative brands have done to encourage repeat spending and word-of-mouth. Rachel Noonan, Forward Reilly Newman, Motif Brands Dan Bejmuk, DreamBox 10:20 Creators Creators Everywhere! Hype or Marketing Superpower? From TikTok to YouTube Shorts, creators are everywhere—but are they delivering real results for MULO brands? Explore how marketers are leveraging influencer partnerships at scale, when it pays off, and how to separate creator gold from the hype. Emily Steele, Hummingbirds Ben Pashman, Creatify Jessyca Dewey, Y Collective 10:40 Where & What is the Talent? Culture, Workers, Robots & More MULO brands today are often challenged with hiring and retention woes, even when they offer wages well above the minimum. Here are some creative ways to hire for your brand and how to prepare your workforce for the robot/human collaboration. Shane Lucas, A Great Idea 11:00 BREAK - The PLACEs - 11:20 Location, Location, Location Great brands sometimes pick lousy locations. Hear from the leaders in geographic and demographic trends about how to pick your next expansion market and even street corner or mall. Elizabeth Lafontaine, Placer.ai 11:40 New Brick & Mortar Categories What brands and franchises are hot these days? A franchise pro shares some of the categories you may not have ever considered! Gregory Ugwi, WeFranch 12:00 Innovative Strategies to Drive Hyperlocal Success for National Brands How can technology help brands connect authentically with customers—whether they operate thousands of locations or none at all? Attendees will learn how both multi-location and non-location brands can harness localized content to scale engagement, build trust, and inspire action. Chris Yorro, Yelp Kevin Tarpey, Assembly 12:20 Booms & Busts Who thrives? Who dies? And what is the role of PE firms in the new franchise ecosystem? Greg Majewski, Craveworthy Brands 12:40 LUNCH - The PROFITS - 1:20 Trends in Franchise Digital Marketing This session will focus on what’s working today for multi-unit and franchise brands. We will dig into local SEO, paid media, AI, content, CRM, and how agencies are helping brands bridge national strategy with local execution. Corey Quinn, Corey Quinn Inc. Brynn Gibb, Consumer Fusion Joe Soltis, Choice Local 1:40 Scavenger Hunt Intro Search is evolving? You’ll be able to see that for yourself as you look for products and services around LA, without ever leaving your chair. PLUS, the winner gets a terrific prize. Paige Sawin, SparkCatcher Nancy A. Shenker, Street Fight 2:00 AI Search: How to Win Brand Visibility As AI reshapes how customers find local brands, search is changing fast. We will unpack how generative answers, zero-click results and other shifts in search behavior affect your brand’s visibility. Aaron Goldman, MediaOcean Brooke Henderson, Yext 2:20 Attribution: Truth or Fiction? Everyone talks about attribution—but how much of it actually reflects reality? We will cut through the noise to explore what’s truly measurable, what’s marketing mythology, and how multi-location brands and agencies can build smarter, more accountable strategies. Jamie Adams, Scorpion Ryan Hicks, Franchise Supplier Network Shane Evans, Massage Heights 2:40 Transparency & Community: Brands With Soul You CAN be profitable and have a terrific culture. Today’s consumers are looking for heart and soul in addition to competitive pricing and good service. Find out how a major brand is building community and fans and learn from the experts how to be “Kindr” AND successful. Jessica Wiederhorn, Fat Brands Foundation Elaine Patel, Fat Brands Justin Freeman, Kindr 3:00 BREAK 3:20 TikTok's IRL Vision for the New Screen Economy Join us as we explore how TikTok is expanding beyond mobile …. from CTV to Commerce Meida to DOOH … and reshaping the future of content across every screen. Dan Hight, Localogy Dan Page, TikTok 3:40 Where Does PR Fit in the MULO World? (And What Actually is PR in 2025?) Sending out press releases is SO yesterday. Public relations is no longer the business of “smile and dial.” Hear from one of the world’s top PR firms what you should expect from your agency or in-house team today. Gabriella Velez, 5WPR Lori Ruggiero, 5WPR 4:00 Old Agency/New Agency Face-off Madison Avenue thinking has crumbled. And even agencies that were considered “cutting edge” 10 years ago are now challenged. What will the agency of tomorrow look like and how can you find and work with them? Michael Farmer, Farmer Company LLC Monica Field, Thunderly Marketing 4:20 The Corporate/Local Debate: Who Owns What? Control, collaboration, and balance. LT reveals the results of its new Franchise study, revealing the gaps between what consumers want and what franchises are delivering (or not). Nick Dan-Bergman, LT Brad Stevenson, Neighborly 4:40 Wrap Up Paige Sawin, SparkCatcher Nancy A. Shenker, Street Fight 5:00 Cocktail Reception